zoominfi Store Return & Refund Policy

Return Window

At zoominfi Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the delivery date. To qualify, items must be unused, unopened, and in their original resalable condition, with all original product tags (where applicable) attached and original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Non-returnable items:

• Final sale items (clearly marked as final sale at checkout)
• Opened or partially used personal care, hygiene, and intimate apparel items
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged due to customer misuse, improper storage, or failure to follow product handling instructions
• Items returned after the 30-day return window without prior written approval from zoominfi Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your full order number, the specific item(s) you wish to return, and a brief explanation of the reason. If your return involves damage or a defect, please attach clear photographs of the affected items and their packaging to your initial request.
2. Our team will review your submission and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number along with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write directly on the original product packaging.
4. Send the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. zoominfi Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once zoominfi Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was supplied upfront, refunds are issued within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by zoominfi Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or differs from its description, please contact us within 7 days of delivery and include clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error made by zoominfi Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a zoominfi Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.